Complaint handling

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If, as a customer or potential customer of Van Sterling Capital Ltd. (including by entering into any agreement through the website copytrade.market), you have discussed a question or problem with Van Sterling Capital Ltd., your relationship manager, or another of our employees, and you have not found a satisfactory solution for you, you have the opportunity to complain to us by filing a complaint.

 

Please contact Van Sterling Capital Ltd. in writing at the following address: 

Van Sterling Capital Ltd. 
168, St. Christopher Street 
Valletta VLT 1467 
Malta 

You can also email your complaint to complaints@vansterling.com. 

If the response to your complaint is not satisfactory, you can file your complaint directly with the Board of Appeal of the Financial Regulator in Malta: 

The Director General 
Malta Financial Services Authority 
Notabile Road 
Attard BKR 3000 
Malta 

CopyTrade.Market is a trade name of Van Sterling Capital Ltd., 168 St. Christopher Street, Valletta VLT 1467, Malta. 


Download the Complaint Form below.

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