Complaint handling

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If, as a customer or potential customer of Van Sterling Capital Ltd. (including by entering into any agreement through the website, you have discussed a question or problem with Van Sterling Capital Ltd., your relationship manager, or another of our employees, and you have not found a satisfactory solution for you, you have the opportunity to complain to us by filing a complaint.


Please contact Van Sterling Capital Ltd. in writing at the following address: 

Van Sterling Capital Ltd. 
168, St. Christopher Street 
Valletta VLT 1467 

You can also email your complaint to 

If the response to your complaint is not satisfactory, you can file your complaint directly with the Board of Appeal of the Financial Regulator in Malta: 

The Director General 
Malta Financial Services Authority 
Notabile Road 
Attard BKR 3000 

CopyTrade.Market is a trade name of Van Sterling Capital Ltd., 168 St. Christopher Street, Valletta VLT 1467, Malta. 

Download the Complaint Form below.

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